Patient Portals: A Comparison Of Franciscan Health My Chart And Other Systems

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Did you know that patients who use online patient portals are more likely to be engaged in their healthcare and have better health outcomes? According to a survey by the Office of the National Coordinator for Health Information Technology, 74% of patients who used a patient portal felt more in control of their healthcare. However, not all patient portals are created equal. In this post, we’ll compare Franciscan Health My Chart with other patient portal systems and discuss the features that make a patient portal user-friendly, secure, and effective.

What is a Patient Portal?

A patient portal is a secure online platform that allows patients to access their medical records, communicate with their healthcare providers, schedule appointments, request prescription refills, and view test results. Patient portals aim to increase patient engagement, improve communication between patients and providers, and enhance the quality of care. Patients can access their portals on their computers, smartphones, or tablets, 24/7.

Why is a Patient Portal Important?

A patient portal is important because it empowers patients to take an active role in managing their health. Patients can review their medical history, track their medications and allergies, and keep their health information up-to-date. They can also communicate with their providers securely and conveniently, without the need for phone calls, emails, or office visits. Patient portals can help reduce medical errors, improve care coordination, and save time and resources for both patients and providers.

What are the Key Features of a Patient Portal?

1. Easy Registration and Login Process

A patient portal should have a simple and straightforward registration and login process. Patients should be able to create an account, verify their identity, and set up their security preferences quickly and easily. The portal should also allow patients to reset their passwords and recover their usernames in case they forget them.

2. Intuitive Navigation and User Interface

A patient portal should have an intuitive and user-friendly interface that allows patients to find what they need quickly and easily. The portal should have clear menus, icons, and labels that guide patients to the features they want to use. The portal should also be optimized for different devices, such as desktops, laptops, smartphones, and tablets, and should be accessible to patients with disabilities.

3. Robust Health Information Management

A patient portal should allow patients to manage their health information effectively and securely. Patients should be able to view their medical records, including diagnoses, medications, allergies, immunizations, and test results. They should also be able to update their personal information, such as their contact details, insurance information, and emergency contacts. The portal should also provide patients with educational resources and tools to help them understand their health conditions and treatments.

4. Secure Communication and Messaging

A patient portal should enable patients to communicate securely and confidentially with their healthcare providers. Patients should be able to send and receive messages, including attachments, to their providers without exposing their personal health information to unauthorized parties. The portal should also allow providers to respond to patients’ messages in a timely and professional manner.

5. Convenient Appointment Scheduling and Reminders

A patient portal should allow patients to schedule and manage their appointments conveniently and efficiently. Patients should be able to view their providers’ availability, select a date and time that works for them, and receive automated reminders before their appointments. The portal should also allow patients to cancel or reschedule their appointments if necessary.

6. Prescription Refill Requests and Medication Management

A patient portal should allow patients to request prescription refills easily and securely. Patients should be able to view their current medications, dosages, and instructions, and request refills from their providers with a few clicks. The portal should also alert patients to potential drug interactions or side effects and provide them with medication reminders and adherence tools.

How Does Franciscan Health My Chart Compare to Other Patient Portal Systems?

Franciscan Health My Chart is a patient portal system that is offered by the Franciscan Health network of hospitals and clinics. It is designed to help patients manage their health information, communicate with their providers, and access services and resources conveniently and securely. Here are some of the features that make Franciscan Health My Chart stand out from other patient portal systems:

  • Easy registration and login process with personal activation codes and multi-factor authentication
  • Intuitive navigation and user interface with customizable home page and mobile app
  • Robust health information management with access to medical records, test results, and health summaries
  • Secure communication and messaging with providers and care teams
  • Convenient appointment scheduling and reminders with real-time availability and waitlist options
  • Prescription refill requests and medication management with medication history and allergy tracking

While Franciscan Health My Chart has many useful features, it is not the only patient portal system available. Patients should compare different patient portal systems based on their needs, preferences, and healthcare providers. Some other popular patient portal systems are:

  • MyChart by Epic
  • FollowMyHealth by Allscripts
  • MyHealth by Cerner
  • OpenNotes by OpenNotes
  • HealtheLife by Cerner

Patients should also consider the privacy and security of patient portal systems before using them. Patient portals should comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations and use encryption, firewalls, and other security measures to protect patients’ personal health information.


Patient portals are powerful tools that can help patients become more engaged in their healthcare and improve their health outcomes. Franciscan Health My Chart and other patient portal systems offer a range of features that can make it easier for patients to manage their health information, communicate with their providers, and access healthcare services and resources. Patients should compare different patient portal systems and choose the one that best meets their needs and preferences. By using patient portals, patients can take control of their health and stay connected with their providers, wherever they are.

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